About Return And Refund

• If you are not satisfied with your purchase, you can exchange the item.The buyer is responsible for all further shipping fees. 

• If you encounter any situation, or any unsatisfactory situation, please do not open the dispute, please contact our customer service to explain the problem you have encountered, we will solve it.

• If the products have any problem,pls contact us within 24 hours after receipt. 

• Please Note:Returned item has to be new and in original condition.

• Should returns be required.

1. Contact us via message or email or trade manager

2. Provide as much detail as possible about the problem you are having.

3. Return the item for the agreed exchange or refun 

About us

• Truelove pet is the most professional manufacturer of pet products for more than 10 years in China.

• Truelove brand has been an industry leading manufacture of pet behavior, containment and lifestyle products for more than 10 years,helping millions of people and pets. 

• We can offer OEM service for your own design.

• We keep a large stock and small orders for our Truelove products are also welcomed.

About Shipping

• Delivery to worldwide

• Ship Time:

• Monday to Friday - Shipped within 24 hours.                      

• Saturday to Sunday - Ship on monday. 

• Other holidays are shipped on the first day of the working day(According to Chinese Time)

• Shipping method

1. Free shipping by AliExpress Standard Shipping or E-packet:usually 7-12 days. (For package less than 2kgs)

2. DHL,FEDEX,UPS,EMS,TNT: usually 5-10 workdays

• We do not guarantee delivery time on all international shipments due to differences in customs clearing times in individual countrie

• If you have not received the item within the shipping time, please contact us, we will check it and reply you as soon as possible.Our goal is customer satisfaction!!!

About Feedback

• Once you have received your product, please take a moment to leave us a positive feedback.

• If you are not satisfied with it,before you leave the negative feedback please let us know first,and we can help you solve the problem until you satisfied with it.

• We will do our best to solve any problems and provide you with the best customer services.